• General Description: 

In the modern workplace, a manager's ability to connect with their team is just as important as their technical expertise. "Empathy for Managers" is a targeted, high-impact program that moves beyond basic emotional intelligence to provide practical tools for leading with genuine care while maintaining high standards. Participants will learn how to practice active, empathic listening, accurately interpret emotional signals to prevent burnout, and frame feedback using empathetic language. Crucially, this course tackles the common misconception that empathy means lowering the bar, teaching leaders how to perfectly balance human connection with clear accountability and expectations.

• Course Objectives: 

By the end of this 1-day course, participants will be able to:

• 1. Apply empathic listening techniques to foster deep trust and psychological safety within the team.

  2. Interpret non-verbal and emotional signals from staff to identify stress, burnout, or disengagement early.

  3. Deliver constructive feedback using empathetic language that validates feelings while addressing the core issue.

  4. Balance genuine empathy with firm accountability, ensuring that caring for the individual does not compromise performance standards.

• Duration: 

1 Day (Face-to-Face) | 2*3 Hours (Virtual)

• Course Outline (1-Day Agenda):

Module 1: The Business Case for Empathy

Module 2: Reading the Room – Interpreting Emotional Signals

Module 3: The Language of Empathetic Feedback

Module 4: The Empathy–Accountability Matrix