Training Center - Communication Skills: Clarity, Connection, and Impact

Communication Skills

Clarity, Connection, and Impact

Before enrolling, take a short self-assessment to evaluate your current skills and experience in this area. The questions are designed to help you reflect on how confidently you apply these skills in real workplace situations.

Based on your responses, you’ll receive guidance on whether this course is the right next step for you or if your current level already meets the expectations. Once you complete the assessment, you can proceed to explore the course details and decide if this learning experience will add real value to your development.

Communication Skills: Clarity, Connection, and Impact

General Description:

In any organization, poor communication leads to rework, frustration, and missed deadlines. This 2-day foundational course helps employees at all levels transition from reactive, ad-hoc updates to intentional messaging that clarifies expectations and supports overall team performance. Participants will learn how to cut through workplace noise by crafting clear, concise messages, whether written or verbal. The program also equips professionals with the tools to conduct highly productive conversations, confidently give and receive actionable feedback, and navigate workplace resistance or sensitive issues with tact and emotional intelligence.

Course Objectives:

By the end of this 2-day course, participants will be able to:

1. Craft clear, concise, and audience-focused messages that eliminate ambiguity and drive action.
2. Conduct productive, two-way conversations using active listening and empathetic engagement.
3. Communicate both positive and constructive feedback effectively using structured models (like SBI).
4. Manage interpersonal resistance, handle pushback professionally, and navigate sensitive workplace issues without escalating conflict.
Duration:

2 Day (Face-to-Face) | 4 Sessions × 3 Hours (Virtual)